Shipping, Ordering, & Return Policies
Please see the Special Ordering Page for information about shipping, ordering, and return policies.
IM Silver (“us”, “we”, or “our”) operates IMSilver.com (the “Site”). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.
Your privacy is important to us. At IM Silver, we follow these fundamental principles:
- We don’t ask you for personal information unless we truly need it.
- We don’t share your personal information with anyone except to comply with the law, develop our products, or protect our rights.
- We don’t store personal information on our servers unless required for the on-going operation of our site.
We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.
Like most website operators, IM Silver collects non-personally-identifying information of the sort that web browsers and servers make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. IM Silver’s purpose in collecting non-personally identifying information is to better understand how visitors use its website. From time to time, IM Silver may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.
IM Silver collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users. IM Silver only discloses logged in user IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below.
Information Collection and Use
While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name (“Personal Information”).
Visitors to IM Silver may interact with IM Silver in ways that require us to gather personally-identifying information. The amount and type of information depends on the nature of the interaction. For example, we ask visitors who wish to receive updates or newsletters via email, we collect their emails. IM Silver collects such information only as is necessary to fulfill the purpose of the visitor’s interaction with IM Silver. IM Silver does not disclose personally-identifying information other than as described below. Visitors can always refuse to supply personally-identifying information, with the understanding that it may prevent them from engaging in certain website-related activities.
Log Data & Aggregated Statistics
Like many site operators, we collect information that your browser sends whenever you visit our Site (“Log Data”).
This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.
In addition, we may use third party services such as Google Analytics that collect, monitor and analyze such data about the behavior of visitors to its websites. For instance, we may monitor the most popular pages on our website or use spam screened by the Akismet service to help identify spam. IM Silver may display this information publicly or provide it to others. However, aggregate data does not disclose personally-identifying information other than as described below.
Protection of Certain Personally-Identifying Information
IM Silver discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on IM Silver’s behalf or to provide services available at IM Silver’s websites. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using IM Silver’s websites, you consent to the transfer of such information to them.
IM Silver will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, IM Silver discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when IM Silver believes in good faith that disclosure is reasonably necessary to protect the property or rights of IM Silver, third parties or the public at large.
If you are a registered user of IM Silver’s website and have supplied your email address, we may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with IM Silver and our products. We primarily use our website to communicate this type of information, so we expect to keep this type of email to a minimum.
If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. IM Silver takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.
If you leave a comment on our site, you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
If IM Silver, or substantially all of its assets were acquired, or in the unlikely event that IM Silver goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of IM Silver may continue to use your personal information as set forth in this policy.
Comments and other content submitted to Akismet anti-spam service are not saved on our servers unless they were marked as false positives, in which case we store them long enough to use them to improve the service to avoid future false positives.
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
Follow Along with IM Silver
Visit IM Silver in galleries and at shows. Contact us to create a custom piece of horsehair jewelry and hand engraved silver to remember your special horse.
Please allow 6-8 weeks on orders.